At Captain Piano, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your data when you visit our website, www.captainpiano.net, or use our services.

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1. Information We Collect

We collect the following types of information:

• Personal Information: When you sign up for our newsletter, contact us, or make a purchase, we collect your first name, last name (if applicable), email address, and payment details (for transactions).

• Tracking and Analytics: We use cookies and other tracking technologies to collect data on your website activity (e.g., IP address, pages visited) to improve user experience and for marketing purposes.

 

2. How We Use Your Information

We use your personal information for the following purposes:

• To send you newsletters, offers, and updates if you have subscribed.

• To process payments for purchases made on our site.

• To improve our website and services based on user behavior and preferences.

• For marketing purposes (including advertising on third-party platforms such as Google and Facebook).

 

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: When you subscribe to our newsletter or opt into marketing communications.

• Performance of a Contract: To process payments and deliver products/services.

• Legitimate Interests: To analyze and improve our website and marketing efforts.

 

4. Data Subject Categories

We process the following categories of data subjects:

• Customers who make purchases or request services.

• Users who sign up for our newsletter.

• Website visitors (who may not make a purchase but interact with our site).

• Service users (e.g., wedding pianist or piano teacher clients).

 

5. Special Categories of Data

We do not collect or process any sensitive data (e.g., health data, racial/ethnic data, political opinions). If this changes in the future, we will update this policy accordingly.

 

6. Sharing Your Information

We share your data with third-party services that help us provide our services:

• Payment Processors: PayPal, Stripe, and other payment providers.

• Analytics and Marketing: Google Analytics, Meta Pixel, TikTok Pixel, Wix Analytics, and other marketing tools.

We ensure that any third-party service providers are required to comply with applicable data protection laws and have appropriate security measures in place to protect your data.

We may also share data with third parties in compliance with legal obligations or in the event of business transfers (e.g., mergers or acquisitions).

 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized marketing. You can manage or opt out of cookies through our cookie consent banner. For detailed information about the cookies we use and their purposes, please refer to our Cookie Policy.

 

8. Data Retention

We retain your personal information as follows:

• Newsletter Subscribers: Data is stored indefinitely unless you request deletion.

• Other Users: Data is retained as long as necessary for business purposes, such as processing payments and providing services. For example:

  • Transaction data is retained for up to 7 years in compliance with financial regulations.

  • Contact information is retained for as long as necessary to respond to inquiries and provide services.

 

9. User Rights (GDPR & CCPA)

You have the following rights regarding your personal data:

• Access: You can request access to the data we hold about you.

• Correction: You can request that we update or correct your information if it is inaccurate.

• Deletion: You can request the deletion of your data.

• Restriction: You can request that we restrict the processing of your data.

• Portability: You can request a copy of your data in a structured, commonly used format.

• Objection: You can object to the processing of your data, especially for marketing purposes.

• Opt-Out (CCPA): If you are a California resident, you may request the disclosure of the personal data we have shared with third parties for direct marketing purposes.

• Consent Withdrawal: If you have consented to marketing communications, you can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at contact@captainpiano.net. We aim to respond to your requests within 30 days. If your request is complex, this period may be extended by an additional two months.

 

10. International Data Transfers (GDPR)

Your data may be transferred to and stored in countries outside the European Economic Area (EEA), such as the United States, where our third-party service providers are located. In such cases, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses, to protect your data in accordance with applicable data protection laws.

 

11. Age Restrictions and Children’s Data

Our website is intended for users who are 18 years or older. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have collected such data, please contact us immediately so we can delete it. We are committed to ensuring that personal data from children under 18 is not collected or processed.

If you believe we have collected personal data from a child under 18, please contact us at contact@captainpiano.net to request the deletion of such data.

 

12. Security

We take reasonable precautions to protect your data, including using secure servers and encryption technologies. Data is stored within the secure Wix ecosystem. While we take steps to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

 

13. Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that has legal effects or significantly affects your rights. If this changes in the future, we will update this privacy policy accordingly. You can opt-out of any profiling or personalized marketing at any time by contacting us.

 

14. Links to Third-Party Sites

Our website may contain links to third-party websites that have their own privacy policies. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party sites before providing them with any personal information.

 

15. Data Breach Procedures (GDPR)

In the event of a data breach that compromises your personal data, we will notify affected individuals within 72 hours and provide details about the breach, the actions taken, and any necessary steps for users to protect themselves.

 

16. Jurisdictional Legal Compliance

We comply with applicable privacy laws, including:

• GDPR (EU)

• CCPA (California, USA)

• LGPD (Brazil)

• PDPB (India)

 

17. Contact Information

If you have any questions or concerns about this privacy policy or your personal data, or if you wish to exercise your privacy rights, please contact us at:

Email: contact@captainpiano.net

For any inquiries regarding your personal data or this privacy policy, please contact our Data Protection Officer (DPO) or the Privacy Team at [privacy@captainpiano.net].

 

18. Updates to This Privacy Policy

We may update this privacy policy from time to time. Any significant changes will be communicated to you through email or by posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

At Captain Piano, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your data when you visit our website, www.captainpiano.net, or use our services.

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